SHIPPING / DELIVERY POLICY
For a delivery in the UK
- We deliver to addresses in the United Kingdom, including Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles, Scottish Islands and the Channel Islands.
- Orders are usually processed and shipped within 24 hours of payment (excluding weekends and holidays).
- We aim to dispatch all order the same working day. If you ordered before 4.30pm Monday to Friday, you are guaranteed for next day delivery.
- Orders place on Friday after 4:30pm will be dispatched the following Monday for Tuesday delivery (otherwise please ask for Special delivery guaranteed)
- For a delivery guaranteed the next day: Call us and ask a special delivery guaranteed by 1pm the next day. The delivery will be charged £8.50 for weekdays and £14.99 for Saturday delivery guaranteed by 12pm.
- For a standard shipment, we are using the service type Royal mail tracked 24/48. To ensure safe delivery, all are shipped with Delivery Confirmation (Signature). The delivery is charged £5.50. An ‘Order Confirmation’ and ‘Order Dispatched’ email will be sent to the email address provided during the ordering process.
- Unless there are exceptional circumstances outside our control, all products will be delivered within 24 hours of the date of your order. As a general guideline, please allow 2 working days for Royal Mail. If your order is not received within 3 days, please do not hesitate to contact us by calling 0207 993 6341.
For further details on our shipping methods, rate, or for any other details, please call us on 0207 993 6341 or send us a message.
For an international shipment
- Other International shipment are charged £22.00.
- For international delivery we are using different companies as follows: UPS, DHL, DPD or FedEx.
- For international orders please allow 2-5 working days for delivery.
FREE DELIVERY OVER £150 ORDER
You will automatically take full advantage of free shipping with Victorus Lashes for any order over £150. Shipping charges will be automatically deducted at checkout.
Once signed for at your delivery address, responsibility of ownership of the delivered product is then yours. Victorus Lashes is not responsible/liable for any Royal Mail error during transit, including damage and loss of package, and for any "reasonable" delay beyond our advertised delivery time.